FAQ's
General Enquiries
How can I contact FootyBro customer support?
You can reach our customer support team 24/7 by emailing dale@thefootybro.com. They are ready to assist you with any questions or concerns.
Product Info
Where can I get detailed information about FootyBro products?
Our knowledgeable customer support team can provide you with detailed information about our products. Feel free to reach out to them via email.
Order Assistance
How can I get help with placing an order or issues with my existing order?
Our customer support team can guide you through placing an order and resolve any issues you may have with existing orders. Contact them at dale@thefootybro.com.
Shipping Enquiries
What are the estimated shipping times?
- Australia: 3-5 business days
- International: 5-10 business days
Are there any delays during the holiday season?
Yes, during the holiday season, please allow up to 7 extra business days for dispatch, shipping, and transit times.
Who is responsible for customs and import duties for international orders?
Customers are responsible for all applicable customs and import duties, fees, and taxes. If these charges are not paid, the package may be sent back, and a refund will be processed minus any extra shipping charges incurred.
What should I do if my shipment is late or missing?
Once the product has been shipped from our warehouse, customers are responsible for any late or missing shipments and should contact Australia Post if the shipment has passed the estimated shipping date.
Returns and Exchanges
What is FootyBro’s return policy?
We have a 14-day return policy. Items must be in the same condition as received, unworn or unused, with tags, and in the original packaging. Include the receipt or proof of purchase.
How do I initiate a return?
Contact us at dale@thefootybro.com to start a return. We will provide a return shipping label and instructions.
Are there any items that cannot be returned?
Yes, perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards cannot be returned.
How are refunds processed?
Once we receive and inspect your return, we will notify you about the approval status. If approved, you will be refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@thefootybro.com.
Damages and Issues
What should I do if I receive a defective, damaged, or wrong item?
Inspect your order upon reception and contact us immediately if you find any issues. We will evaluate the problem and make it right.