CONTACT US
At FootyBro, we understand that our customers may have questions or concerns about our products, shipping, or any other general queries. That's why we have a dedicated customer support team ready to assist you. Here are a few reasons why you might want to reach out to our customer support:
(NOTE: Go check out our FAQ's page to make sure we haven't already answered your questions!)
- Product Information: Our knowledgeable customer support team can provide you with detailed information about our products.
- Order Assistance: If you need help placing an order or have any issues with your existing order, our customer support team can provide guidance and resolve any problems you may encounter.
- Shipping Inquiries: If you have questions about shipping times, tracking your package, or any other shipping-related concerns, our customer support team can provide you with the information you need.
- Returns and Exchanges: If you are not completely satisfied with your purchase and would like to initiate a return or exchange, our customer support team can guide you through the process and ensure a smooth experience.
- Technical Support: If you are experiencing any technical difficulties with our website or have trouble navigating our online store, our customer support team can assist you in resolving any issues.
- General Queries: Whether you have questions about our store policies, promotions, or any other general inquiries, our customer support team is here to provide you with the answers you need.
Our customer support team is available 24/7, and they are committed to providing you with prompt and helpful assistance. Don't hesitate to reach out to us with any questions or concerns you may have. We are here to ensure your shopping experience with FootyBro is exceptional. Please email us at dale@thefootybro.com for any customer support enquiries.
General Enquiries
How can I contact FootyBro customer support?
You can reach our customer support team 24/7 by emailing dale@thefootybro.com. They are ready to assist you with any questions or concerns.
Product Info
Where can I get detailed information about FootyBro products?
Our knowledgeable customer support team can provide you with detailed information about our products. Feel free to reach out to them via email.
Order Assistance
How can I get help with placing an order or issues with my existing order?
Our customer support team can guide you through placing an order and resolve any issues you may have with existing orders. Contact them at dale@thefootybro.com.
Shipping Enquiries
What are the estimated shipping times?
- Australia: 3-5 business days
- International: 5-10 business days
Are there any delays during the holiday season?
Yes, during the holiday season, please allow up to 7 extra business days for dispatch, shipping, and transit times.
Who is responsible for customs and import duties for international orders?
Customers are responsible for all applicable customs and import duties, fees, and taxes. If these charges are not paid, the package may be sent back, and a refund will be processed minus any extra shipping charges incurred.
What should I do if my shipment is late or missing?
Once the product has been shipped from our warehouse, customers are responsible for any late or missing shipments and should contact Australia Post if the shipment has passed the estimated shipping date.
Returns and Exchanges
What is FootyBro’s return policy?
We have a 14-day return policy. Items must be in the same condition as received, unworn or unused, with tags, and in the original packaging. Include the receipt or proof of purchase.
How do I initiate a return?
Contact us at dale@thefootybro.com to start a return. We will provide a return shipping label and instructions.
Are there any items that cannot be returned?
Yes, perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards cannot be returned.
How are refunds processed?
Once we receive and inspect your return, we will notify you about the approval status. If approved, you will be refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@thefootybro.com.
Damages and Issues
What should I do if I receive a defective, damaged, or wrong item?
Inspect your order upon reception and contact us immediately if you find any issues. We will evaluate the problem and make it right.