Pre-Order Terms and Conditions

Pre-Order Terms and Conditions

By placing a pre-order for our product, you agree to the following terms and conditions:

  1. Shipping Estimates: While we strive to provide an accurate estimate of the delivery timeframe, we cannot guarantee exact dates for when bulk orders will arrive at our warehouse. Delays may occur due to factors beyond our control, such as manufacturing delays, shipping disruptions, or customs clearance issues. However, we will endeavor to ship your order as promptly as possible once stock is available.

  2. Pre-Order Payment: Full payment is required at the time of pre-order. This secures your place in the queue for delivery. Please note that all payments are final and non-refundable unless required by consumer protection laws. We cannot take responsibility for any loss resulting from payment for pre-ordered products.

  3. Changes and Cancellations: You may request to cancel or modify your pre-order prior to the product being shipped. However, once the product has been dispatched, cancellations or modifications will no longer be possible. We reserve the right to cancel or modify orders at our discretion in the event of unforeseen circumstances.

  4. Delivery: Once your product is dispatched, you will receive a shipping confirmation and tracking number. Delivery times may vary depending on your location and the shipping method used. We are not responsible for any delays or issues with shipping once the product has left our warehouse.

  5. Product Availability: Pre-orders are subject to product availability. In the event that we are unable to fulfill your pre-order due to unforeseen circumstances, we will notify you and provide a refund or alternative options where applicable.

  6. Liability: We are not responsible for any loss, damage, or theft of the product once it has been shipped. Please ensure that the delivery address provided is correct and secure.

  7. Updates: You will be kept informed about the status of your pre-order via email. We will notify you of any significant changes to the estimated delivery time.

  8. Acceptance of Terms: By placing a pre-order, you acknowledge that you have read, understood, and accepted these terms and conditions.

General Enquiries

How can I contact FootyBro customer support?

You can reach our customer support team 24/7 by emailing dale@thefootybro.com. They are ready to assist you with any questions or concerns.

Product Info

Where can I get detailed information about FootyBro products?

Our knowledgeable customer support team can provide you with detailed information about our products. Feel free to reach out to them via email.

Order Assistance

How can I get help with placing an order or issues with my existing order?

Our customer support team can guide you through placing an order and resolve any issues you may have with existing orders. Contact them at dale@thefootybro.com.

Shipping Enquiries

What are the estimated shipping times?

  • Australia: 3-5 business days
  • International: 5-10 business days

Are there any delays during the holiday season?

Yes, during the holiday season, please allow up to 7 extra business days for dispatch, shipping, and transit times.

Who is responsible for customs and import duties for international orders?

Customers are responsible for all applicable customs and import duties, fees, and taxes. If these charges are not paid, the package may be sent back, and a refund will be processed minus any extra shipping charges incurred.

What should I do if my shipment is late or missing?

Once the product has been shipped from our warehouse, customers are responsible for any late or missing shipments and should contact Australia Post if the shipment has passed the estimated shipping date.

Returns and Exchanges

What is FootyBro’s return policy?

We have a 14-day return policy. Items must be in the same condition as received, unworn or unused, with tags, and in the original packaging. Include the receipt or proof of purchase.

How do I initiate a return?

Contact us at dale@thefootybro.com to start a return. We will provide a return shipping label and instructions.

Are there any items that cannot be returned?

Yes, perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards cannot be returned.

How are refunds processed?

Once we receive and inspect your return, we will notify you about the approval status. If approved, you will be refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@thefootybro.com.

Damages and Issues

What should I do if I receive a defective, damaged, or wrong item?

Inspect your order upon reception and contact us immediately if you find any issues. We will evaluate the problem and make it right.