SHIPPING PROTECTION T+Cs

Shipping Protection Terms & Conditions

Last Updated: 01/02/2025

1. Overview

By purchasing the optional Shipping Protection, you are ensuring your order is protected against loss, theft, or damage during transit. This coverage allows for a replacement or refund in accordance with the terms outlined below.

2. Coverage Eligibility

Shipping Protection applies only to orders that meet the following criteria:

• The protection must be purchased at checkout.
• The order must be shipped using one of our approved shipping carriers.
• Claims must be submitted within the specified timeframe (see Section 6).

3. What is Covered?

Shipping Protection covers the following incidents:

a. Lost Packages

• A package is considered lost if it has not been marked as “Delivered” by the carrier and has not arrived within:
  • Domestic (Australia) Orders: 10 business days after the estimated delivery date.
  • International Orders: 20 business days after the estimated delivery date.
• If the carrier confirms the package is lost, you are eligible for a replacement or full refund.

b. Stolen Packages (Marked as Delivered)

• If your package is marked as “Delivered” but you did not receive it, you may file a claim.
• Claims must be submitted within 5 days of the marked delivery date.
• You may be required to provide:
  • A police report for theft claims over [$100 value] (optional but recommended).
  • A statement confirming non-receipt.
• If approved, you will receive a replacement (if in stock) or a store credit/refund.

c. Damaged Packages

• If your item arrives damaged due to shipping mishandling, you must:
  • Report it within 5 days of receipt.
  • Provide clear photos of:
    • The damaged item.
    • The outer packaging (showing any damage).
    • The shipping label.
  • Depending on stock availability, you will receive a replacement or a refund.

4. What is NOT Covered?

Shipping Protection does NOT cover:

• Incorrect addresses entered by the customer.
• Minor cosmetic damage (scratches, dents) that does not impact product function.
• Delayed deliveries (only lost packages are eligible for claims).
• Orders delivered to parcel lockers, P.O. boxes, or pick-up points.
• Packages stolen from a secure location (if evidence suggests it was left in a safe place).

5. How to File a Claim

To submit a claim, please contact our support team at dale@thefootybro.com with:

1. Your order number.
2. A detailed description of the issue.
3. Proof of damage or theft (if applicable).
4. A police report (if required for stolen packages over $100).

Claims are processed within 5-7 business days.

6. Claim Deadlines

• Lost package claims must be made within 30 days of the estimated delivery date.
• Stolen package claims must be made within 5 days of the marked delivery date.
• Damaged package claims must be made within 5 days of receipt.

7. Refunds & Replacements

• If the item is in stock, a replacement will be sent at no extra cost.
• If the item is out of stock, a store credit or refund will be issued.
• Refunds will be processed to the original payment method within 5-10 business days.

8. Fraud Prevention

We reserve the right to deny claims in cases of:

• Fraudulent claims (e.g., repeated claims with different addresses).
• Suspicious activity (e.g., using different names/emails for multiple claims).
• Failure to provide sufficient proof.

9. Agreement to Terms

By purchasing Shipping Protection, you agree to these terms. The coverage is non-refundable once purchased.

If you have any questions, contact us at dale@thefootybro.com